Chapter 3 of 18

People first – benefits for your team and your guests

10 questions, 3 minutes. The self-check for Chapter 3 – straight from the book.

0 of 10 answered

1. How ready is your team for changes to daily work?

2. Is there a “digital champion” in your team who drives new technology?

3. How do you handle the generation mix (digital natives vs. experienced staff)?

4. How do you communicate planned changes to your team?

5. How do you train your team when introducing new tools?

6. How do you handle resistance to new systems?

7. Do you regularly measure your employees’ satisfaction?

8. How developed is the feedback culture in your business?

9. Are your employees involved in decisions about new processes?

10. Do you celebrate small wins along the digitalization journey?